E: Emergency operator
C: Caller

• E: Emergency service 999. Do you need the coast guard, ambulance service, fire service or the Police?
• C: Ambulance service.
• E: Where is the emergency?
• C: We’re in the White Rose B & B, room 18.
• E: What is your callback number?
• C: It’s 016 409 9977
• E: Tell me exactly what happened.
• C: My husband has an asthma attack.
• E: Is he breathing?
• C: Yes, but he has shortness of breath.
• E: An ambulance is going to be there in a few minutes.
• C: I see. Thank you.
• E: But please don’t hang up. I’m going to give you instructions.
• C: Ok!