A: Joanne Andersen’s assistant
M: Mark Jennings
J: Joanne Andersen

A: Hello! Joanne Andersen’s office.
M: Hello! Can I speak to Ms Andersen, please?
A: Who is this, please?
M: This is Mark Jennings from Broadband Solutions.
A: Hello! And you are calling about…?
M: I’m calling about your computer systems.
A: I’m sorry, but Ms. Andersen is busy at the moment.
M: Ok, no problem. May I leave a message?
A: Actually… Can you call back later?
M: Sure, no problem. I’ll call you back on Thursday.
A: Great. Bye-bye!
M: Bye!

J: Who was it?
A: Somebody from Broadband Solutions. He’s going to call again on Thursday.
J: Oh no… I’m going to be busy then, too!